Universal City
Cavender Buick GMC West
24.54
24.54
Overview
Cavender Buick GMC West in SAN ANTONIO, TX offers a range of new and used vehicles as well as services like auto sales, financing, parts, and more. We also serve Laredo and Del Rio customers. Contact us today!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Delivery
Checks
In-store shopping
Oil change
Repair services
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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This dealership, Cavender Buick GMC West, has a decent overall rating of 4.3 out of 5. The quality of service and products is rated 3.7, indicating some room for improvement. However, the pricing is considered very competitive, with a score of 4.9. The innovativeness of the dealership, including its use of technology and customer-centric approach, is also noteworthy, with a score of 4.4.While some customers have had excellent experiences with the dealership, with salespeople like Tyrone and Gabriel providing exceptional customer service, others have had issues with communication and follow-through. There have been instances where customers have been left in the dark about the status of their vehicles, or have had to deal with long wait times.Despite these issues, the dealership has shown a commitment to addressing customer concerns and improving its services. The general manager, Joey Rodriguez, has responded to several customer complaints and has offered to resolve the issues.However, there are still some red flags that suggest the dealership may not be living up to its potential. For example, some customers have reported being taken advantage of due to a lack of transparency about the condition of vehicles, or being sold unnecessary products and services.To truly excel, Cavender Buick GMC West needs to focus on improving its communication and follow-through with customers, as well as being more transparent about the condition of its vehicles. By doing so, it can build trust with its customers and establish itself as a leader in the industry.As for the features of the dealership, it offers a range of services, including repair services, oil change, and delivery. The dealership is also wheelchair accessible, which is a positive feature. However, some customers have reported issues with the availability of loaner vehicles and the quality of the work done by the service department.Overall, while Cavender Buick GMC West has some strengths and weaknesses, it has the potential to be a top-performing dealership with some improvements.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Automotive & Boat Service
Car Sales
GMC dealer
Buick dealer
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