This business location seems to be well-liked by many pet owners, with an overall score of 4.4 out of 5. The quality of service is consistently good, with most reviewers praising the staff's care and attention to their pets. However, the quality score is slightly lower due to a few negative reviews mentioning issues with the new management and declining service quality. The pricing is generally considered fair, with most reviewers appreciating the value for the price. The innovativeness of the business is also notable, with many reviewers praising the modern facilities, webcams, and various activities for pets. Despite the generally positive reviews, there are a few concerns that have been raised. Some reviewers have mentioned issues with the new management, including a decline in service quality and changes to the rotation system that seem to be benefiting some dogs more than others. Additionally, one reviewer mentioned that their dog was left in a crate for an extended period of time, which is not ideal. However, it's worth noting that these concerns are not widespread and that many reviewers have had positive experiences with the business. The business has a wheelchair-accessible parking lot and entrance, which is a plus for pet owners with mobility issues. The working hours are also convenient, with extended hours on weekdays and a consistent schedule. The business has a strong online presence, with a user-friendly website and active social media accounts. However, some reviewers have mentioned that the facility is entirely indoors, which may be a drawback for some pet owners. Overall, this business location seems to be a solid choice for pet owners who are looking for a safe, fun, and convenient place for their pets to play and socialize.