Universal City
Dr. Gerald Franklin
16.77
16.77
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
Pricing
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This location provides a convenient service for individuals with ENT-related issues. The staff is generally friendly and efficient, with one reviewer praising the front office staff for being kind and helpful. However, some clients have reported rude behavior from the staff, which can be a significant issue. The quality of care provided by Dr. Franklin and his team is inconsistent, with some reviewers expressing satisfaction with their treatment, while others reported misdiagnosis, inadequate care, and worsening of their condition. This inconsistency is a concern.Pricing for services seems to be reasonable, with one reviewer mentioning that everything went quickly and without issues.The office has made efforts to be accommodating, offering appointments and procedures in a timely manner. However, some reviewers have mentioned rigid office policies and missing documentation in patient records. There is a clear need for improvement in the quality of care provided by this location. While some reviewers have had positive experiences, others have reported subpar care, highlighting a lack of consistency. Please note that this review is based on the available information and may not reflect the full experience of all clients.
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Categories
Medical Service
Other Medics
Otolaryngologist
Practitioner service location
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