The business is located in a convenient spot and has a relatively wide range of working hours, which is good for those who need to schedule appointments around their busy lives. The place seems to be easily accessible, with wheelchair-friendly facilities including restrooms, parking lots, and entrances. However, there have been some issues with the staff, with one reviewer mentioning that the receptionist was heartless and discriminated against them based on their age and medical condition. Another reviewer was hung up on by the front desk staff because they were trying to get help over the phone. The main issue here is with the staff's attitude and behavior, which seems to be inconsistent with the compassionate and caring tone of the business. Overall, the business seems to have its strengths and weaknesses, but it could definitely benefit from some improvements in its customer service.