Universal City
Dr. Kenneth Livingston
3.12
3.12
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Photos & videos
Submit a review
Quality
Overall
Submit a review
This dental office has a convenient location at Building 11901 on Toepperwein Rd Road, Suite 1104, in Live Oak City. They have a wheelchair-accessible restroom, parking lot, and entrance, making it easily accessible for people with mobility issues. The office is home to Dr. Kenneth Livingston, a reputable practitioner in the field.However, a recent experience with a client has raised some concerns about the office's communication and billing practices. The client had a dental cleaning covered by their insurance, but upon leaving, they were told everything was covered. However, a bill later arrived in the mail, which was confusing and unexpected. When the client called to inquire about the bill, they were met with an unapologetic and defensive response from the staff.One issue that stands out is that the office should have been more transparent about the billing process and provided clear information to the client about what was covered and what was not. This lack of communication led to frustration and mistrust.Despite this issue, the office has a comfortable and modern setup, and the staff seems to be knowledgeable and professional. However, it's essential for them to work on improving their communication and billing practices to maintain a positive reputation and build trust with their clients.
Own this business?
Categories
Medical Service
Dentists
Dentist
Contact business
1