Universal City
Dr Sarah Bourland - Acorn Pediatrics of San Antonio
15.07
15.07
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Quality
Overall
Pricing
Innovativeness
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The pediatric office Acorn Pediatrics of San Antonio, located at Building 15303, Huebner Rd Road, Suite 15, San Antonio, seems to have a mixed reputation among patients. With a 4.2 overall score, it falls short of excellence, indicating some areas of improvement. The quality of care is a concern, with a score of 3.1, which may be due to some instances of insensitive and unprofessional behavior from the front desk staff and one doctor. On the other hand, the pricing is highly rated at 5.0, suggesting that patients appreciate the practice's transparent billing and reasonable fees. The office's innovativeness is also noteworthy, with a score of 4.5, indicating that they are willing to adapt and improve their services.While some patients praise the doctors, particularly Dr. Bourland and Dr. Reynard, for their professionalism, kindness, and excellent care, others have had negative experiences with the front desk staff, who have been described as rude, unhelpful, and unprofessional. One doctor, Dr. Bourland, has been accused of being judgmental and dismissive, while another, Dr. Reynard, has been praised for her bedside manner and ability to diagnose complex issues. The office's customer service and communication skills also seem to be inconsistent, with some patients expressing frustration with scheduling appointments, accessing records, and resolving billing issues.Despite these concerns, many patients appreciate the office's cleanliness, efficiency, and convenience, with some praising the ease of scheduling appointments and the quick turnaround times for visits. The office's location and accessibility are also positives, with wheelchair-accessible parking, restrooms, and entrances. However, some patients have expressed frustration with the office's rigid vaccination schedule and refusal to accommodate medical exceptions, which may be a concern for parents who value medical freedom and informed consent.To improve, the office could focus on providing consistent, high-quality care, ensuring that all staff members, including front desk personnel, are trained to provide excellent customer service and communication. Regular feedback and training sessions may help to address these issues and create a more positive experience for patients.
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Categories
Medical Service
Pediatrician
Pediatricians
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