The location has received generally positive reviews, but with some notable issues. Many customers have praised the location's beautiful trees, friendly staff, and fun activities for kids. However, several reviewers have expressed disappointment with the increasing prices and lack of quality in some areas. Some customers have also felt nickel-and-dimed by the various fees and charges for activities. The location's innovativeness has been praised, but some customers have felt that it has become too commercialized. One notable issue is the inconsistent quality of the trees, with some reviewers reporting damaged or low-quality trees. Additionally, some customers have felt that the location's new management has changed the atmosphere and made it less enjoyable for families. Despite these issues, many customers have expressed a desire to return to the location, indicating that it still has the potential to be a great experience. Overall, the location seems to be struggling to balance its desire to be a fun and commercialized destination with its commitment to providing high-quality trees and a enjoyable experience for customers.