Universal City
Embassy Suites by Hilton San Antonio Brooks Hotel & Spa
16.64
16.64
Overview
Informal all-suite hotel offering dining, an outdoor pool & a spa, plus free breakfast.
Features
Free Wi-Fi
Accessible
Air-conditioned
Pet-friendly
Kid-friendly
Restaurant
Fitness center
Bar
Smoke-free
Room service
Pool
Spa
Spa
Free breakfast
Free breakfast
Outdoor pool
Free parking
Free parking
Airport shuttle
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Quality
Pricing
Overall
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This hotel has a lot to offer, but it seems like it's not perfect. The overall rating is 4.4 out of 5, which is a good score, but not exceptional. The quality of the hotel is 4.1 out of 5, which suggests that it's clean and well-maintained, but there might be some issues with the furniture or decor. The pricing is 4.5 out of 5, which is a good score, indicating that the hotel is reasonably priced.One of the main issues with this hotel is the service. There are several reviews that mention unfriendly or unhelpful staff, which is a major problem for any hotel. This is especially true for a hotel that caters to business travelers and families, who often rely on the hotel's staff to make their stay comfortable and convenient.Another issue is the lack of security. One reviewer mentioned that their car was broken into while they were staying at the hotel, and another reviewer mentioned that they saw several other cars with broken windows. This is a serious concern, especially for guests who are traveling with valuable items.Despite these issues, the hotel has many positives. The rooms are clean and spacious, and the breakfast is excellent. The hotel is also located in a convenient area, with many restaurants and shops nearby. The staff is friendly and helpful, but it seems like they need more training to provide exceptional service.Overall, this hotel is a good choice for travelers who are looking for a clean and convenient place to stay, but it's not the best choice for those who are looking for exceptional service or high-end amenities. With some improvements to the service and security, this hotel could be a great option for travelers in the area.
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