Universal City
Enterprise Rent-A-Car
13.17
13.17
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Identifies as women-owned
Identifies as women-owned
Active military discounts
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Overall
Quality
Innovativeness
Pricing
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This location has a decent overall score of 4.2 out of 5, but the quality of service could be improved, scoring 3.1. The pricing, however, is very competitive, scoring 5.0. The location shows some innovativeness, scoring 4.5. Overall, the experience is somewhat inconsistent, but the staff seems to make an effort to be friendly and helpful. One notable issue is the long wait times, with some customers waiting up to 40 minutes to get their vehicles. This is a concern, as it can be frustrating for customers who are in a hurry. The location is also praised for its quick and easy check-in and check-out process, with some customers even being dropped off at their homes as promised. The staff is generally friendly and accommodating, with some standout employees like Jose and Oscar being particularly helpful. Despite some positive reviews, there are also some negative comments about the staff being unprofessional and dishonest. One customer had a particularly bad experience, feeling that they were being taken advantage of with unnecessary fees and insurance charges. Overall, this location seems to be average, with some good qualities and some areas for improvement. The location could benefit from improving its quality of service, reducing wait times, and ensuring that staff are transparent and honest with customers. With some adjustments, this location could become a top choice for car rentals in the area.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Travel & Recreation
Car rental agency
Van rental agency
Car Rental
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