This carpet cleaning business seems to have a mixed reputation. While some clients were extremely satisfied with the service, others reported issues with communication and follow-through. The company appears to have a standard working schedule, with the same hours every day of the week. However, one client mentioned being sent to voicemail repeatedly, and another had an appointment canceled without explanation. On the other hand, multiple clients praised the service, citing same-day appointments and excellent results. The company's response to negative reviews seemed to be defensive and dismissive, which may raise concerns about their customer service. The pricing and innovativeness of the business are unknown based on the provided information.