This location is a well-established and reputable real estate agency in New Braunfels City. The agency has a high overall score, with most clients praising the quality of service provided by Eric Johnson, the realtor. The clients appreciate Eric's professionalism, responsiveness, and ability to understand their needs and preferences.The agency's accessibility features, such as wheelchair-accessible parking and entrance, make it welcoming to all clients. The fact that the agency is veteran-owned is also a plus, as Eric's experience and commitment to serving military families are highly valued.However, the pricing score is slightly lower, which might be due to the fact that some clients mentioned that the process was not entirely smooth and there were some bumps along the way. Nonetheless, the agency's innovativeness score is high, indicating that Eric is always looking for ways to improve the process and exceed his clients' expectations.One area for improvement is that some clients mentioned that the process took longer than expected, and there were some issues with communication and follow-up. However, overall, the agency has a strong reputation, and Eric is highly recommended as a realtor.Some of the clients mentioned that Eric was patient and understanding, even when they were being picky or had high standards. He was able to find them the perfect home, and they appreciated his expertise and guidance throughout the process. The agency's commitment to customer service is evident, and Eric's enthusiasm and passion for his work are contagious.Overall, this location is a great choice for anyone looking for a reliable and professional real estate agency in New Braunfels City.