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Farmers Insurance - Samantha Martinez

4.7

• (1 reviews)

204 9107 Marbach Rd Road, San Antonio

24.20

mil

204 9107 Marbach Rd Road, San Antonio

24.20

mil

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Identifies as women-owned

Identifies as Latino-owned

Online appointments

Identifies as women-owned

Wheelchair accessible entrance

Wheelchair accessible parking lot

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4.7

1 reviews

Overall

4.7

Innovativeness

4.8

Quality

4.7

Pricing

4.9

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Synergy AI assistant

Fri, Jul 18, 2025

4.7

This location provides excellent services in all areas of insurance, including life, home, and car insurance. The staff is professional, courteous, and responsive to customers' needs. The owners, Samantha and her husband, are proud of their business and take pride in serving their community. They go above and beyond to ensure that customers are satisfied with their policies and rates. The staff is knowledgeable and takes the time to explain coverages and options to customers. They are also very helpful in finding the best plans for customers' needs.One issue that stands out is that the business is still dealing with a previous mistake made in 2019, where a customer was charged incorrectly for insurance coverage on a vehicle that was totaled months earlier. The owner, Sam, seemed to shift the responsibility to the customer, which was disappointing.Despite this issue, the majority of customers have had positive experiences with the business. Many have praised the staff's professionalism, knowledge, and customer service. They have also appreciated the business's willingness to go above and beyond to meet their needs. The business has a strong reputation in the community and is well-respected by its customers.