Fidelity Investments

3.2

• (1 reviews)

103 139 N Loop 1604 E Street, San Antonio

12.57

mil

103 139 N Loop 1604 E Street, San Antonio

12.57

mil

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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3.2

1 reviews

Overall

3.2

Quality

3.0

Pricing

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

3.2

This Fidelity Investments location is situated at Building 139, N Loop 1604 E Street, Suite 103, in San Antonio. It offers a range of services, including investment planning and management. The office is wheelchair accessible, with a designated parking lot and entrance.One of the notable features of this office is its cleanliness and organization. Several customers have mentioned that they were impressed with the facilities and the friendly staff. However, some clients have expressed frustration with the customer service, citing long wait times on the phone and difficulty in getting assistance from representatives.Some customers have reported having a positive experience at this location, praising the staff for being helpful and knowledgeable. Others have been dissatisfied with the level of information and support provided, feeling that they were not adequately assisted with their inquiries.Unfortunately, there have been some issues with responsiveness, with some customers reporting difficulty in getting through to a representative or being hung up on after holding for a long time. Additionally, some customers have expressed concerns about the fees charged by Fidelity, feeling that they are higher than those charged by other investment companies.To improve the overall experience at this location, Fidelity may want to consider increasing the number of customer service representatives and improving the phone system to reduce wait times. They may also want to provide more comprehensive training to staff on investment products and services to better assist clients.Overall, while this Fidelity Investments location has its strengths and weaknesses, it is clear that there are areas for improvement. By addressing these issues, the office can provide a more satisfactory experience for its clients.