Fond Memories PCC in New Braunfels City provides a comprehensive service for pet cremation, with a strong focus on community service. The location is easily accessible, with a wheelchair-friendly parking lot and entrance. While the business may appear to be a typical industrial building, the staff's compassion and respect for clients' needs make it a memorable experience.Most clients appreciate the kindness and empathy of the staff, particularly Donna, who is highlighted for her exceptional care and understanding. The business provides a range of services, including clay paw prints, ink nose prints, fur clippings, and memorial items, which are well-packaged and presented.However, some clients have experienced issues with the quality of services, including incorrect spellings on memorial items and delayed communication. In one case, a client felt that the staff was not attentive to their needs, and the process was not handled with the expected level of care.The pricing of services is a mixed bag, with some clients feeling that it is reasonable and others feeling that it is too high. The business charges extra for various memorial items, which can add up quickly. However, the quality of these items is generally high, and clients appreciate the thought and care that goes into creating them.Overall, Fond Memories PCC is a solid choice for pet cremation services, with a strong focus on community service and a compassionate staff. However, it is essential to be aware of potential issues with quality and pricing.