Universal City
Fort Sam Houston Passport Office
12.16
12.16
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
On-site parking
Photos & videos
Submit a review
Overall
Submit a review
The experience at this passport office has been a mixed bag for visitors. Some have reported having a smooth and efficient process, while others have encountered difficulties and poor service. The office has a limited number of staff, with one reviewer mentioning that a single staff member, Mr. Batiste, was handling a large volume of passport applications. This may impact the quality of service, particularly during peak periods. On the other hand, some reviewers have praised the staff for being respectful, informative, and going above and beyond to help with the process. However, there have been several instances of visitors experiencing poor service, including being spoken to rudely, being given incorrect information, and being left waiting due to a lack of staffing. Overall, the quality of service seems to be inconsistent, and visitors may want to prepare themselves for a potentially challenging experience. A notable issue is the reported lack of professionalism and courtesy among some staff members, which has led to negative experiences for several visitors.
Own this business?
Categories
Community & Government
Government Service
Government office
Contact business
1