Universal City
Forward Storage - Hwy 181
17.70
17.70
Overview
Forward Storage provides the tools for you to find, compare, and rent the best self storage in your area.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
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Overall
Quality
Pricing
Innovativeness
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This storage facility has received a generally positive response from customers. Many have praised the staff, citing that they are friendly, helpful, and courteous. The facility itself is considered clean and well-maintained, with some customers noting that the grounds are neat and tidy. Some have also appreciated the affordable prices, with one customer mentioning that they pay only $45 per month for a 5x8 unit.However, not all customers have had a positive experience. Some have complained about security issues, including break-ins and a lack of adequate surveillance. One customer reported being locked out of their unit without notice, and another expressed frustration with the changing ownership and gate code. Additionally, some customers have been charged excessive fees, with one customer being charged $190 for a cleaning fee without warning.The main issue with this storage facility seems to be with its communication and security protocols. While the staff is generally friendly, the facility's communication about changes in ownership and gate codes has been inconsistent, leading to frustration for some customers. Additionally, the lack of adequate surveillance and security measures has made some customers feel unsafe storing their belongings here.To improve, the facility could focus on implementing more effective communication protocols and enhancing its security measures. This could include providing clear notice to customers about changes in ownership and gate codes, as well as investing in more reliable surveillance systems. By addressing these issues, the facility can provide a safer and more reliable storage experience for its customers.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Home & Daily Service
Storage Service
Self-storage facility
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