Universal City
Frost Bank
3.08
3.08
Overview
Browse all Frost Bank locations in TX for your personal and business banking, investments and insurance needs.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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Overall
Quality
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This bank is a well-established and reliable financial institution. It's known for its exceptional customer service, with many reviewers praising the friendly and knowledgeable staff. They're also very helpful and efficient, with some reviewers mentioning that they were able to complete their transactions quickly and easily. The bank's hours of operation are convenient, with extended hours on Saturdays. One of the issues with this bank is the potential for a negative experience due to poor customer service, as seen in one reviewer's comment about a staff member who seemed unpersonable and cold.The bank's accessibility features, such as wheelchair-accessible parking and entrance, make it easy for people with disabilities to visit. Additionally, the drive-through service option is a convenient feature for those who prefer to do their banking on the go. However, there's one notable issue - a reviewer mentioned that a teller was busy and didn't acknowledge them, which could be improved with better customer training.
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Categories
Financial Service
ATM
Financial planner
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