Guaranty Trust Home Loan Experts

4.4

• (1 reviews)

316 Robert Rose Dr Drive, Murfreesboro

14.04

316 Robert Rose Dr Drive, Murfreesboro

14.04

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4.4

1 reviews

Overall

4.4

Innovativeness

4.5

Quality

3.1

Pricing

5.0

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

This location provides services of a mortgage lender. The overall experience is decent, with a mediocre quality of service. However, the pricing is great, making it an attractive option for those looking for affordable options. Unfortunately, innovativeness is not a strong point of this business.The working hours of the location are standard, with a consistent schedule from Monday to Friday. The co-brands, Guaranty Trust Home Loan Experts, seem to be a reputable entity, but some online reviews suggest that the company may have inconsistent service.Some clients have had positive experiences with loan officers such as Cheryl White, who is described as professional, trustworthy, and knowledgeable. However, others have reported difficulties with customer service, long wait times, and unhelpful representatives.One major issue that stands out is the inconsistent service and communication from the company. Some clients have reported that their loan officers were unresponsive or unhelpful, while others have had great experiences with the same company. This inconsistency suggests that the company may have some room for improvement in terms of customer service and communication.Another issue is the company's handling of escrow accounts and loan processing. Some clients have reported issues with delayed payments, miscommunication, and unhelpful representatives when trying to resolve these issues.Despite these issues, the company has a high overall rating from clients, suggesting that they are generally satisfied with the services provided. However, it's essential for potential clients to be aware of these potential issues and to carefully review their experiences with the company before making a decision.It's also worth noting that the company has a strong online presence, with many positive reviews from clients who have had great experiences with their loan officers and the company as a whole. However, the inconsistent service and communication issues suggest that there may be some areas for improvement.