Universal City
HAIRCLUB
11.74
11.74
Overview
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Features
Restroom
Wheelchair accessible restroom
Appointments recommended
Good for kids
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Photos & videos
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Pricing
Overall
Quality
Innovativeness
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The location is a Hair Salon and Beauty Salon, located in San Antonio City, Texas. The salon is wheelchair accessible, with a restroom, parking lot, and entrance designed for people with mobility impairments. They accept credit cards as a form of payment and recommend appointments, which can be made through their website or by calling their phone number.The salon has a strong online presence, with a high rating of 4.5 out of 5 stars based on 155 reviews. The majority of reviewers have given the salon a 5-star rating, praising their friendly and professional staff, excellent service, and high-quality hair products. Many reviewers have mentioned that they have been going to the salon for years and have always received great service from their stylists, particularly Michelle Kelley.However, there are a few negative reviews that mention issues with customer service, including one reviewer who reported being given incorrect information about their appointment and another who was not happy with the quality of the hair pieces they received. Another reviewer reported being given a financing option that was not requested and experienced problems with their credit score as a result.The salon's working hours are limited, with no services available on Mondays and Tuesdays from 11:00 am to 7:00 pm, and Thursdays and Fridays from 9:00 am to 5:00 pm. They are closed on Sundays.Overall, the salon seems to have a strong reputation for providing excellent service and high-quality hair products, but there may be some issues with customer service and communication. It's worth noting that the salon has a good relationship with their clients, with many reviewers mentioning that they have been going to the salon for years and have always received great service.One notable issue is the problem with customer service and communication, as mentioned in a few reviews. This is highlighted by the need to contact the salon multiple times to resolve an issue, and the lack of follow-up after the initial response.In terms of innovations, the salon has implemented a system for scheduling appointments and tracking customer interactions, which has improved their customer service and communication. However, there is still room for improvement in terms of customer communication and follow-up.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Categories
Beauty & Wellness
Hair replacement service
Beauty salon
Beauty Salons
Hair Salons
Hair transplantation clinic
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