The location of the business is quite attractive, situated in the heart of downtown San Antonio. The staff is generally friendly and helpful, with some standout individuals like April and Monique who have gone above and beyond to assist residents. However, the maintenance team has received mixed reviews, with some residents praising their prompt and efficient service, while others have experienced delays or difficulties in getting issues resolved.One of the main issues with the business is the lack of effective management. There have been numerous complaints about the management company's handling of security concerns, including the absence of cameras in the garage and the failure to address vehicle break-ins. Additionally, some residents have reported feeling unsafe due to the presence of homeless individuals and loitering in the area.The amenities at Heritage Plaza are generally well-maintained and convenient, with a range of features including a pool, gym, and coffee machine. However, some residents have reported issues with the cleanliness of the hallways and the pool area, as well as the availability of certain amenities like the beer keg and coffee machine.Despite these issues, many residents have reported a sense of community and camaraderie at Heritage Plaza. The business hosts a range of events and activities, including movie nights and fitness classes, which have helped to foster a sense of connection among residents. However, some residents have reported feeling frustrated with the business's communication and transparency, particularly with regards to issues like parking and maintenance.Overall, Heritage Plaza has both positive and negative aspects, and it's essential to weigh these factors carefully when considering whether to rent an apartment here. While the location and amenities are attractive, the business's management and maintenance issues may detract from the overall experience.