Universal City
Holiday Inn Express & Suites San Antonio NW-Medical Area by IHG
15.39
15.39
Overview
Simply decorated rooms & suites in a laid-back hotel offering an outdoor pool, breakfast & a gym.
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The hotel's cleanliness has been a major issue, with many guests reporting dirty rooms, stained carpets, and unhygienic bathrooms. The staff has been inconsistent, with some employees being friendly and helpful, while others have been rude and uncooperative. The hotel's location is convenient, but the surrounding area has been plagued by crime, with several guests reporting car break-ins and thefts. While the hotel's breakfast offerings have been praised by some, others have found the quality to be lacking. The hotel's commitment to innovation is also questionable, with many guests feeling that the hotel is in need of a major renovation to bring it up to par with other hotels in the area.Guests have reported a range of issues, from dirty rooms and unhygienic bathrooms to car break-ins and thefts in the surrounding area. Some guests have praised the hotel's staff, but others have found them to be unhelpful and uncooperative. The hotel's breakfast offerings have been inconsistent, with some guests praising the quality and others finding it lacking. Overall, the hotel seems to be struggling to meet the expectations of its guests.It's worth noting that some guests have reported positive experiences, including a few who have praised the hotel's staff and the quality of the breakfast. However, these positive reviews are far outweighed by the negative comments, and it's clear that the hotel has some significant issues to address.In terms of the hotel's innovation, it's clear that it's in need of a major renovation to bring it up to par with other hotels in the area. The hotel's commitment to quality and customer service is also questionable, and it's clear that the hotel is struggling to meet the expectations of its guests.Overall, I would not recommend this hotel to anyone. While it may seem like a convenient option, the risks and issues associated with it far outweigh any potential benefits.
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