The business has received generally positive reviews from customers, with many praising the cleanliness, friendly staff, and variety of workouts offered. However, some reviewers have mentioned issues with broken equipment, poor communication, and high prices. One reviewer expressed frustration with the billing system and was unable to get a refund for unnecessary charges. Another reviewer had a negative experience with the manager, Amy, who was unhelpful and dismissive when they were dealing with a difficult situation. Overall, the business seems to have some issues with customer service and communication, but the majority of reviewers have had a positive experience.The cleanliness of the facility is consistently praised by reviewers, who appreciate the clean restrooms and showers. The staff is also generally friendly and welcoming, with many reviewers praising the managers, particularly Amanda, for their helpfulness and encouragement.The variety of workouts offered is also a highlight of the business, with many reviewers enjoying the sauna sessions and the option to work out at any time of day. However, some reviewers have mentioned that the equipment can be outdated and in need of repair.In terms of pricing, the business is generally considered to be on the higher end, but reviewers have noted that the value is worth the cost. The business offers a unique and effective workout experience that is not easily replicable at home.Overall, the business has a strong reputation for providing a high-quality workout experience, but could benefit from improving its customer service and communication.