Universal City
IHOP
4.83
4.83
Overview
Long-standing chain serving a wide variety of pancakes & other American breakfast & diner fare.
Features
Credit cards
Debit cards
Takeout
Dine-in
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Coffee
Small plates
Vegetarian options
Dinner
Dessert
Seating
Restroom
Family-friendly
LGBTQ+ friendly
Transgender safespace
High chairs
Free parking lot
Parking
LGBTQ+ friendly
Delivery
Comfort food
Brunch
Lunch
Catering
Kids' menu
Good for kids
Happy hour food
Breakfast
Curbside pickup
Photos & videos
Submit a review
Overall
Submit a review
The review of this IHOP location is mixed, reflecting both positive and negative experiences from customers. The overall rating is 3.6 out of 5, suggesting that the location falls short of meeting customer expectations in some areas. Several customers praised the service, particularly mentioning friendly and attentive staff. Some reviewers appreciated the cleanliness of the restaurant and the variety of food options available. Many customers also appreciated the convenient location, with easy parking and a family-friendly atmosphere.However, a significant number of customers expressed disappointment with their experiences, citing slow service, long wait times, and inconsistent food quality. Some reviewers reported issues with pests, including cockroaches, which is a major concern for any dining establishment. Additionally, several customers felt that the staff were unresponsive or unhelpful, leading to frustrating experiences.Despite the mixed reviews, there are some common themes that emerge. Many customers felt that the location was understaffed, leading to slow service and long wait times. This issue seems to be a recurring problem, with multiple reviewers mentioning it in their feedback. Overall, this IHOP location appears to be struggling with consistency and quality control, particularly when it comes to service and food preparation. However, it's worth noting that some customers have had positive experiences, and the location may be taking steps to address the issues raised by reviewers. One major issue that stands out is the presence of pests, including cockroaches, which is a significant concern for any dining establishment. This issue is mentioned by multiple reviewers and is a major red flag for potential customers. As a result, I would recommend that customers exercise caution when visiting this IHOP location and be prepared for potentially slow service and inconsistent food quality. However, it's also worth giving the location a chance to improve and redeem itself, as some customers have had positive experiences in the past.
Own this business?
Categories
Restaurants & Catering
Restaurants
American Restaurants
Breakfast restaurant
Family restaurant
American restaurant
Contact business
1