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JCPenney

4.2

• (1 reviews)

10 Mall Dr W Street, Jersey City

1574.72

mil

10 Mall Dr W Street, Jersey City

1574.72

mil

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Overview

Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Quick visit

Checks

Curbside pickup

On-site parking

In-store pickup

In-store shopping

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

3.8

Pricing

4.7

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

This Jersey City JCPenney store offers a wide selection of products, including clothing, furniture, and jewelry. While the store's pricing is considered fair, some customers have reported difficulty finding specific items in stock. A few customers have also experienced poor customer service, with some staff members being unhelpful or unfriendly. On the other hand, many customers have praised the store's cleanliness and organization, as well as the friendly and knowledgeable staff. The store's innovativeness is a mixed bag, with some customers appreciating the modern displays and others finding the store's layout to be confusing. Overall, the store seems to be struggling with consistency in its quality and customer service, but there are still many positives to be found.Some issues that have been reported by customers include:* Difficulty finding specific items in stock* Poor customer service from some staff members* Long wait times for checkout* Some areas of the store being dirty or disorganized* Confusing layoutDespite these issues, many customers have reported having positive experiences at the store, praising the cleanliness and organization, as well as the friendly and knowledgeable staff. The store's pricing is also considered fair, with many customers finding good deals on the products they need.