This small business, located at Building 137, Hester St Street, New York City, seems to be a mixed bag. While it has some great qualities, it also has some areas for improvement. The quality of the products, such as flowers and plants, is generally good, but there have been some issues with dead or dying plants in the past. The pricing is reasonable, but some customers have found it to be a bit expensive. The business also seems to be quite innovative, offering a wide variety of products and services, including same-day delivery and in-store shopping.One major issue that has been reported by several customers is the rude and unfriendly service. Some customers have had very negative experiences with the staff, feeling attacked or belittled when asking questions or making complaints. This is a major concern, as it can deter customers from returning and can harm the business's reputation.Another issue is the quality control. While the business seems to be making an effort to provide healthy and competitive plants, some customers have received dead or dying plants. This is a problem that needs to be addressed, as it can lead to customer dissatisfaction and negative reviews.Despite these issues, the business has received many positive reviews, with customers praising the variety of products, the reasonable prices, and the innovative services. The business also seems to be making an effort to improve and adapt to customer feedback, which is a positive sign.Overall, this business has potential, but it needs to work on addressing the issues with service and quality control in order to provide a better experience for its customers.