This towing service has received a mix of positive and negative reviews, which seems to be reflected in their overall score. While some customers have reported having a great experience with the service, including prompt and professional service from the drivers, others have complained about issues such as delayed arrivals, poor communication, and unprofessional behavior.One major issue that has been reported by several customers is the inconsistent and often inaccurate ETA provided by the company. This has led to frustration and disappointment for customers who have been left waiting for extended periods of time.On the other hand, the pricing of the service seems to be a strong point, with many customers reporting that they felt the cost was reasonable compared to other towing services.The company's innovativeness is also a mixed bag, with some customers reporting that the drivers were knowledgeable and able to provide helpful advice, while others felt that the service was unprepared to handle their specific needs.Overall, it seems that this towing service has the potential to provide good service, but is let down by issues with communication and reliability.