This location has received mostly average ratings from patients, with some notable exceptions. While some patients have reported excellent experiences with Dr. Liu and her staff, many others have complained about long wait times, poor customer service, and difficulty in getting appointments or refilling prescriptions.Some patients have praised Dr. Liu's thoroughness and professionalism, as well as her willingness to listen to their concerns and provide guidance. However, others have reported feeling rushed or ignored, and have expressed frustration with the office's handling of lab results and referrals.The office's pricing has been a mixed bag, with some patients reporting high costs for services and others feeling that the prices are reasonable. The innovativeness of the practice is a strength, with some patients praising Dr. Liu's ability to think outside the box and provide creative solutions to their health problems.One issue that stands out is the office's handling of phone calls and patient communication. Several patients have reported being put on hold for extended periods or having difficulty getting through to the office by phone. This has led to frustration and a sense of disconnection from the practice.Overall, this location has the potential to provide high-quality care, but it is clear that there are some significant issues that need to be addressed in order to improve patient satisfaction and experience.