Universal City
Marco's Pizza
6.63
6.63
Overview
Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Features
Credit cards
Debit cards
NFC mobile payments
Takeout
Dine-in
Dinner
Solo dining
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Coffee
Dinner
Dessert
Restroom
Free parking lot
Parking
Delivery
Lunch
Comfort food
Lunch
Free street parking
Quick bite
Casual
Good for kids
Photos & videos
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Pricing
Overall
Quality
Innovativeness
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This business location seems to have a good overall reputation, with a 4.0 rating based on customer reviews. However, there are some issues that need to be addressed.The quality of the food is generally good, with many customers praising the taste and freshness of the pizzas. However, some customers have reported issues with the quality of the ingredients, such as dry crusts and lack of toppings.The pricing is reasonable, with most customers feeling that the prices are fair for the quality of the food. However, some customers have reported issues with overcharging and incorrect billing.The business seems to be innovative in some ways, with a variety of topping options and a commitment to using fresh ingredients. However, some customers have reported issues with the delivery process, including delayed orders and missing items.One major issue that stands out is the problem with delivery drivers being rude and unprofessional. Several customers have reported being treated poorly by drivers, including being hung up on or talked down to. This is a major concern and needs to be addressed.Another issue is the problem with missing items and incorrect orders. Several customers have reported receiving pizzas with missing toppings or incorrect orders. This is a major inconvenience and needs to be addressed.Overall, this business has the potential to be a great location, but there are some major issues that need to be addressed. With some improvements to the quality of the food, the delivery process, and customer service, this business could be a top choice for customers in the area.I would recommend that the business takes steps to address the issues mentioned above, including:* Improving the quality of the ingredients and reducing the number of errors in the kitchen* Increasing the number of delivery drivers and improving the training they receive* Implementing a system to track orders and ensure that they are accurate and complete* Providing additional training to customer service staff to ensure that they are professional and courteous* Encouraging customer feedback and using it to make improvements to the businessBy addressing these issues, the business can improve the overall customer experience and increase customer satisfaction.
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Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Restaurants & Catering
Restaurants
Cafes
Shopping
Food Delivery
Takeout restaurant
Pizza delivery
Pizza restaurant
Pizza Takeout
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