The staff at New Braunfels Dentists, PLLC. is generally friendly and welcoming. They have a clean and well-maintained facility with modern equipment. Many patients praise the dentists and hygienists for their expertise and bedside manner. Dr. Heinrich and Dr. Carter are particularly commended for their thoroughness and kindness. The office staff is efficient and knowledgeable about insurance and payment options. However, one patient reported a negative experience with Dr. Alvarado, citing bait-and-switch tactics and high costs. This issue highlights the importance of clear communication and transparency in dental care. Overall, New Braunfels Dentists, PLLC. appears to be a reputable and customer-focused dental practice, but individual experiences may vary.