Universal City
New Braunfels Smokehouse Production Plant
14.12
14.12
Overview
For more than 75 years New Braunfels Smokehouse has been the place for smoked beef jerky, turkey jerky, spiral-sliced ham, peppered smoke turkey, smoked sausage and much more!
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
In-store pickup
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Quality
Pricing
Overall
Innovativeness
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The business has an average rating, which is reflected in the overall score of 3.1. The quality of the products is also average, with some customers expressing dissatisfaction with the taste, texture, and presentation of the meats. The pricing seems to be a major concern for many customers, with some feeling that it is too high. The innovativeness of the business is also average, with some customers appreciating the variety of products offered, while others feel that it is not enough.The business has received many complaints about the quality of the products, with some customers reporting receiving spoiled or unappetizing meats. There have also been issues with customer service, with some customers feeling that they were not handled in a professional or timely manner. The business has also had problems with shipping and delivery, with some customers reporting that their orders were not received on time or in the correct condition.Some customers have reported having a positive experience with the business, praising the quality of the products and the convenience of the online ordering system. However, these positive reviews are far outnumbered by the negative reviews, which suggest that the business has significant problems with quality control and customer service.One major issue that has been consistently reported by customers is the problem with ordering and shipping. Many customers have reported that their orders were not received on time, or that they were not received in the correct condition. This has led to frustration and disappointment for many customers, and has damaged the business's reputation.Overall, the business needs to take steps to address these issues and improve the quality of its products and customer service. This may involve improving its quality control processes, providing better training for its customer service staff, and investing in more efficient and reliable shipping and delivery systems.
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Categories
Restaurants & Catering
Meat processor
Catering
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