New Braunfels Veterinary Clinic

4.3

• (1 reviews)

1868 E Common St Street, New Braunfels

17.16

1868 E Common St Street, New Braunfels

17.16

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Overview

At New Braunfels Veterinary Clinic, PLLC your pets' health is our top priority. We strive to treat every patient with dignity and compassion in an environment where both pet and owner feel comfortable.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

Appointments recommended

Wheelchair accessible restroom

Restroom

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Overall

4.3

Quality

4.8

Pricing

4.9

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

This veterinary clinic is a well-established and reputable institution in New Braunfels. The staff is generally friendly and accommodating, with many clients praising their excellent customer service and attentive care for their pets. The doctors are knowledgeable and take the time to explain treatment options and answer questions, providing a sense of trust and confidence with their clients.However, there are some concerns regarding the clinic's management and communication. A few clients have reported issues with the office manager, Karen, who has been accused of being rude and unprofessional. There have also been instances of miscommunication and mistakes, such as a client's pet being accidentally put down due to a misread euthanasia order.The clinic's pricing is generally considered to be fair and competitive, with many clients appreciating the transparency and honesty in their billing practices. The clinic also seems to be innovative in their approach to veterinary care, with a focus on providing compassionate and holistic treatment options for their patients.One major issue that stands out is the clinic's scheduling and appointment system. Several clients have reported difficulties in getting appointments or having to wait excessively long periods of time, which can be frustrating and stressful for pet owners.Overall, this veterinary clinic seems to have a lot of good qualities, but also some areas for improvement. With some adjustments to their management and communication practices, they could potentially become an even more exceptional and trusted institution in the community.