The location of the Northwest San Antonio VA Clinic is easily accessible and convenient, with a spacious and clean facility. However, some reviewers have experienced poor communication and long wait times, especially for dental appointments. The pharmacy staff is generally friendly and efficient, and some reviewers have praised the modern and state-of-the-art equipment. The facility has a shuttle service to help with parking, but some reviewers have found the exit from the parking lot to be hazardous. Overall, the clinic's quality of care is somewhat inconsistent, but the pricing and innovativeness of the facility are notable strengths.One reviewer mentioned that the clinic's bureaucracy can be overwhelming, and some reviewers have experienced difficulty in getting their issues resolved. There is also a lack of accountability among some staff members, which can lead to frustrating experiences for patients. However, many reviewers have praised the kindness and professionalism of the staff, particularly Dr. Schaffer and Dr. Troolen, who were described as passionate about helping veterans.