This medical facility has a wheelchair-accessible entrance, restroom, and parking lot, which is a plus for patients with mobility issues. However, there have been complaints about poor front desk communication and unprofessional staff behavior. One patient reported being called "crazy" by an assistant, and another patient had to wait an unusually long time for a prescription to be processed. On the other hand, many patients have praised the doctors and staff for being kind, professional, and helpful. One patient even credited Dr. Im with changing their life for the better. The facility's billing practices have also been a point of contention, with some patients receiving incorrect or delayed bills. Overall, the facility has both strengths and weaknesses, and patients should be prepared for a mixed experience.