Universal City
One Heartland at San Antonio Wellness and Rehabilitation
5.98
5.98
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
Innovativeness
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The overall score of this facility is 4.2, indicating a generally positive experience. However, the quality of care is slightly below average, which may be a concern for some families. On the other hand, the pricing is highly rated, suggesting that the facility is transparent and reasonable in its costs. The innovativeness of the facility is also notable, with a score of 4.5, indicating a willingness to try new approaches and improve care.The facility has received many positive reviews from families and patients, praising the friendly and caring staff, clean and well-maintained environment, and high-quality medical care. Many reviewers have noted that the facility goes above and beyond to meet the needs of its residents, with some even praising the facility's willingness to accommodate unique requests.However, there are some concerns raised by reviewers, including issues with communication and responsiveness from staff, as well as some instances of neglect or poor care. One reviewer reported that their loved one developed a UTI and was not provided with antibiotics, while another reviewer reported that their loved one's oxygen levels dropped to 53% due to delayed oxygen administration.It's worth noting that the facility has implemented some changes and improvements in recent years, including the hiring of new staff and the implementation of new protocols for care. However, some reviewers have expressed frustration with the facility's slow response to concerns and issues.Overall, while this facility has its strengths and weaknesses, it appears to be a generally positive and supportive environment for patients and families. However, it's essential for families to carefully research and evaluate the facility's services and track record before making a decision.One of the main issues that stood out in the reviews was the neglect of patients' basic needs, such as bathing, and the delayed response to patients' call buttons. This highlights the need for the facility to improve its staffing levels and training to ensure that patients receive the care and attention they require.
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Medical Service
Rehabilitation center
Rehabilitation
Nursing home
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