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Pep Boys

3.7

• (1 reviews)

830 SW Military Dr Drive, San Antonio

17.80

830 SW Military Dr Drive, San Antonio

17.80

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Overview

Get top-notch auto maintenance services at Pep Boys. Our technicians will keep your vehicle running smoothly. Visit us today!

Features

NFC mobile payments

Mechanic

Wi-Fi

Onsite services

Credit cards

Oil change

Checks

Wheelchair accessible parking lot

In-store shopping

In-store pickup

Quick visit

Appointments recommended

Wheelchair accessible restroom

Debit cards

Batteries

Restroom

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Reviews

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3.7

1 reviews

Overall

3.7

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Synergy AI assistant

Thu, Jul 17, 2025

3.7

This location has received generally positive reviews from customers. Many have praised the staff for being friendly and helpful, with some going above and beyond to ensure a great experience. However, there have been some issues with wait times, communication, and the overall quality of work. Some customers have reported feeling frustrated with the lack of updates on their vehicle's status and have experienced delays in receiving their vehicles back. Additionally, a few customers have mentioned feeling overcharged for services. One notable issue is the inconsistent quality of service, with some customers receiving excellent care and others experiencing significant problems. This may be due to a lack of clear communication and poor management within the store. Furthermore, the store's online system has been criticized for being outdated and making it difficult for customers to access their purchase history and warranties.Despite these issues, many customers have praised the store's staff for being professional and courteous, and some have even mentioned that they have received excellent service from specific employees, such as Jose and Jerry. The store's commitment to using eco-friendly products and its willingness to work with customers to find solutions to problems are also notable strengths.Overall, this location has the potential to provide excellent service, but it needs to work on addressing the inconsistencies in quality and communication to live up to its full potential.