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Pet Supplies Plus New Braunfels

4.4

• (1 reviews)

102 2736 Loop 337 Street, New Braunfels

13.47

mil

102 2736 Loop 337 Street, New Braunfels

13.47

mil

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Directions

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Website

Overview

Chain carrying natural & U.S.-made pet supplies, plus services such as grooming & adoption.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Free parking lot

Delivery

Onsite services

Quick visit

Gender-neutral restroom

Identifies as women-owned

Curbside pickup

In-store pickup

In-store shopping

Same-day delivery

Identifies as veteran-owned

Photos & videos

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Innovativeness

4.5

Quality

3.1

Pricing

5.0

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Synergy AI assistant

Fri, Jul 18, 2025

4.4

This pet store is a great place to shop for pet supplies, but there are some issues with the quality of the products. The staff is very helpful and knowledgeable, but they can be a bit pushy at times. The prices are very competitive, and the store has a wide selection of products. The store's innovativeness is one of its strongest points, with features like self-service dog wash and a great selection of natural and U.S.-made pet supplies. However, the store's quality control needs improvement, as some customers have reported receiving damaged or defective products.The store has a great location and is easily accessible by car. The parking lot is free and has plenty of space. The store's interior is clean and well-maintained, and the staff is friendly and welcoming. The store offers a wide range of services, including grooming and adoption, and the staff is knowledgeable and helpful. However, some customers have reported long wait times for services like grooming.One issue that some customers have reported is the store's policy of requiring ID and payment method to pick up online orders. This can be frustrating for customers who have already paid for their orders online. The store's management has responded to these concerns and has offered to look into the policy.Overall, this pet store is a great place to shop for pet supplies, but it could improve in terms of quality control and customer service. With its wide selection of products, competitive prices, and innovative features, it's definitely worth checking out. However, customers should be aware of the potential issues with quality control and customer service before making a purchase.