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PetSmart

4.2

• (1 reviews)

8278 Agora Pkwy Parkway, Selma

2.48

mil

8278 Agora Pkwy Parkway, Selma

2.48

mil

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Overview

Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).

Features

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Onsite services

Quick visit

Curbside pickup

In-store pickup

In-store shopping

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Innovativeness

4.4

Quality

4.2

Pricing

3.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

This location has a great selection of pet food and supplies, making it a one-stop shop for pet owners. The staff is generally friendly and helpful, with some employees going above and beyond to assist customers. However, there have been some issues with customer service, including long wait times and unhelpful employees.Some customers have praised the store's cleanliness and organization, while others have complained about the layout and difficulty finding specific products. The store's prices are generally competitive, but some customers have found them to be higher than expected.In terms of innovativeness, the store has introduced some new services and products in recent years, such as the ability to order online and pick up in-store. However, some customers have expressed frustration with the lack of automation and modernization in the store.One major issue that has been consistently reported by customers is the problem with customer service, particularly in the grooming department. Several customers have complained about being treated poorly by staff, including being ignored, talked down to, and having their pets treated with disrespect. This has led to a loss of trust and confidence in the store's ability to provide good customer service.Despite these issues, the store remains a popular destination for pet owners in the area, with a loyal customer base and a wide range of products and services available. However, to address the customer service concerns and improve overall quality, the store may need to consider implementing new training programs for staff and improving the overall shopping experience.