This storage facility in Universal City is a well-rounded option for those in need of a secure place to store their belongings. The 4.2 overall rating suggests that customers have had a generally positive experience here. However, the 3.1 quality rating indicates that some customers have been disappointed with the cleanliness and maintenance of the facility.One of the facility's strengths is its pricing, with a 5.0 rating indicating that customers feel it is reasonably priced compared to other storage facilities. The innovativeness of the facility also seems to be a strong point, with a 4.5 rating suggesting that the staff is proactive in finding solutions to customer problems.Despite some issues with quality, the facility's staff seems to be a major asset, with many customers praising their helpfulness and professionalism. However, one customer did have a negative experience with the facility's customer service, citing strict rules and inflexibility. Additionally, another customer reported issues with rodent infestation and damage to their belongings.Overall, this facility seems to be a good option for those who need a secure and affordable place to store their belongings. However, potential customers should be aware of the potential issues with quality and customer service.I would like to point out that the only issue highlighted in this review is related to the facility's quality and customer service.