Universal City
Quality Inn Downtown - near Market Square
15.87
15.87
Overview
Modern rooms in a down-to-earth hotel featuring an outdoor pool, plus Wi-Fi & parking.
Features
LGBTQ+ friendly
LGBTQ+ friendly
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Overall
Quality
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The location has several issues, including dirty rooms, unclean bathrooms, and poor maintenance. Many guests reported finding bugs, mold, and other hazards in their rooms. The hotel's amenities, such as the pool and breakfast, are often not available or are of poor quality. Some guests reported issues with the front desk staff, including unprofessional behavior and a lack of attention to customer needs. However, some guests did report that the staff was friendly and helpful. The hotel's location is close to downtown San Antonio, but the surrounding area is considered sketchy and may not be safe for guests. Overall, this hotel has many issues that need to be addressed in order to provide a good experience for guests.Some specific issues that guests have reported include:* Dirty rooms and bathrooms* Bugs and mold in rooms* Poor maintenance of facilities* Unavailability of amenities, such as the pool and breakfast* Unprofessional behavior from front desk staff* Lack of attention to customer needs* Sketchy surrounding area that may not be safe for guestsIt's worth noting that some guests have reported that the hotel is under new management, which may be contributing to some of the issues. However, even with new management, the hotel still has many problems that need to be addressed in order to provide a good experience for guests.
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