It's a well-known insurance agency in the Live Oak City area, located in Building 1 on IKEA-RBFCU Pkwy Parkway. The agency offers various insurance services, including car, life, and home insurance. Customers can reach them by phone at +12105642999 or visit their website at https://www.rbfcu.org/insurance.The agency has received an overall rating of 4.2 from customers, which suggests a generally positive experience. However, the quality of service has been a mixed bag, with some customers reporting poor customer service, including difficulty in getting a response to phone calls or messages. On the other hand, some customers have praised the agency's friendly staff and helpful service.The pricing of the agency's services has been a major highlight, with some customers reporting that they were able to get great deals on their insurance premiums. This suggests that the agency is competitive in terms of pricing, which is a major advantage for customers.In terms of innovativeness, the agency seems to be doing a good job of staying up-to-date with the latest insurance trends and technologies. However, some customers have reported that the agency's policies and procedures can be confusing or difficult to navigate.One major issue that has been reported by some customers is the difficulty in getting a response to phone calls or messages. This has resulted in some customers feeling frustrated and abandoned. It's essential for the agency to address this issue and ensure that customers receive prompt and helpful responses to their inquiries.Overall, the agency seems to be a solid choice for customers looking for insurance services in the Live Oak City area. While there are some areas for improvement, the agency's competitive pricing and helpful staff make it a worthwhile option for many customers.