Universal City
RBFCU - Northcliffe
6.26
6.26
Overview
With high-value products and services, Randolph-Brooks Federal Credit Union (RBFCU) is a trusted financial partner for thousands of members in Texas, as well as around the world. RBFCU offers all the banking services you would expect from a leading credit union, and we've also made it our mission to help improve our members' economic well-being and quality of life. Our commitment to personalized service makes RBFCU membership the smarter banking choice.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Drive-through
Cash advance
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Overall
Pricing
Quality
Innovativeness
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This location provides a range of personal loan and ATM services, making it a convenient option for customers. The address is Building 22015 I, 35 N Frontage Rd Road, Schertz City, with a phone number of +12109453300 and a web link to https://www.rbfcu.org/locations/BR00000026. The location is wheelchair accessible, with both parking and entrance points accommodating users. Onsite services and drive-through options are available, catering to different customer preferences.The branch is part of RBFCU, a credit union, which suggests a focus on financial services. The working hours are standard, with the location open from 9 am to 5 pm on weekdays and 9 am to 4 pm on Saturdays. The business is open on Mondays, Tuesdays, Wednesdays, Thursdays, and Fridays from 9 am to 5 pm and on Saturdays from 9 am to 4 pm, but it does not operate on Sundays.Reviews suggest a mixed experience for customers. Some customers have reported positive experiences, praising the staff's friendliness and the efficient service. For example, one customer appreciated the friendly and patient service they received from a teller, who handled multiple transactions with thoroughness. Another customer was pleased with the location's convenience and the staff's knowledge and respect.However, there are also negative reviews, which highlight issues with service quality. One customer experienced slow service, with a 20-minute wait for a simple withdrawal with no line. Another customer reported having a lot of trouble with the branch, citing several instances of incorrect transactions and poor customer service. These issues are concerning, suggesting that the branch may need to improve its service quality.The pricing of the services is generally considered to be competitive, with one customer praising the reasonable APRs for credit cards and loans compared to other financial institutions. The branch also offers free notary services for members, which is a convenient perk.In terms of innovativeness, the branch seems to be adapting to customer needs, with some customers praising the staff's willingness to provide financial guidance and education. However, there are also instances where customers have reported difficulty in getting assistance or being put on hold for extended periods, suggesting that the branch could improve its communication and responsiveness.Overall, the location appears to be a solid option for customers seeking personal loan and ATM services, with some strengths in pricing and convenience. However, it also faces challenges in terms of service quality and innovativeness, which need to be addressed to provide a more consistent and satisfying experience for customers.
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Hours
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Categories
Financial Service
Personal Loans
ATM
Credit union
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