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Sam's Club

4.2

• (1 reviews)

12349 I-35 Street, San Antonio

4.04

mil

12349 I-35 Street, San Antonio

4.04

mil

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Overview

Membership-only warehouse chain selling a variety of bulk grocery items, electronics & home goods.

Features

Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Free parking lot

Delivery

Onsite services

Quick visit

Curbside pickup

In-store pickup

In-store shopping

Same-day delivery

SNAP/EBT

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Pricing

4.5

Overall

4.2

Innovativeness

4.5

Quality

4.1

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

Based on the review, it can be concluded that this Sam's Club location is generally a good place to shop, with a decent selection of products and reasonable prices. However, the quality of the products and services can be inconsistent, and some customers have experienced issues with customer service, particularly with the curbside pickup and cafe services.One major issue that has been reported by several customers is the poor customer service, including long wait times for curbside pickup, unhelpful staff, and rude employees. Some customers have also complained about the slow service in the cafe, with long lines and unprepared employees.Despite these issues, many customers have praised the store's cleanliness, organization, and selection of products. The Scan and Go app has also been a hit with customers, allowing them to quickly and easily check out without waiting in line.The store's parking lot and accessibility have also been praised, with many customers mentioning that it is easy to get in and out of the store, even with a large number of customers.Overall, while this Sam's Club location has its issues, it is still a good place to shop for bulk items and take advantage of the store's services. However, customers should be aware of the potential for poor customer service and plan accordingly.One area that the store could improve on is their customer service, particularly with the curbside pickup and cafe services. Providing more training to employees and implementing a more efficient system for handling customer inquiries and issues could go a long way in improving the overall shopping experience.Additionally, the store could consider implementing more measures to prevent issues with customer service, such as having more staff on hand during peak hours or providing clear instructions for customers on how to use the Scan and Go app.Ultimately, with a little bit of improvement in customer service, this Sam's Club location could be an even better place to shop for bulk items and take advantage of the store's services.