Universal City
San Antonio State Hospital
16.26
16.26
Overview
If you are age 60 or older or care for a person who is older, AAA services may be for you.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Wheelchair accessible restroom
Restroom
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Overall
Quality
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The location is a psychiatric facility that appears to have a lot of work to do in terms of improving the quality of care. While it has a large number of amenities, including wheelchair-accessible restrooms, parking, and entrance, the comments from clients suggest that the staff is often unprofessional and even cruel. Some clients have reported being given unnecessary medication, restrained without cause, and subjected to racist or biased treatment. On the other hand, there are a few positive comments from clients who have had good experiences with the facility. The location is open 24 hours a day, seven days a week, and has a phone number and website for easy contact. However, the comments suggest that the facility may not be doing enough to address the underlying issues that lead to its problems. One major issue that stands out is the lack of concern for patient confidentiality and the tendency for staff to gossip about patients' personal business.
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Categories
Medical Service
Psychiatry
Psychiatric hospital
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