Universal City
Schertz Medical Home
3.28
3.28
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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The overall experience at Schertz Medical Home is average. The quality of care is generally good, with many patients praising the professionalism and kindness of the medical staff. The clinic has received high ratings for its physical therapy department, with many patients raving about the services they received from Dr. Beyers and his team.However, there are some issues with the front desk staff, with several patients complaining about unprofessional behavior and a lack of respect. Additionally, some patients have had problems with scheduling appointments and receiving timely care.The clinic's pharmacy has also been criticized for its inefficiencies, with some patients experiencing long wait times and frustration with the system.Despite these issues, many patients have praised the clinic's cleanliness and the friendliness of the staff. The clinic's facilities are also modern and well-maintained, with a new health promotions section that has been well-received.Overall, Schertz Medical Home is a solid option for patients looking for quality care, but it could benefit from some improvements in terms of customer service and operational efficiency.One major issue that stands out is the inconsistent experience of the front desk staff. Some patients have had positive interactions, while others have reported unprofessional behavior and a lack of respect. This is a critical area for improvement, as the front desk staff are often the first point of contact for patients.Another issue is the pharmacy's inefficiencies, which have resulted in long wait times and frustration for some patients. This is a problem that needs to be addressed to ensure that patients receive timely and efficient care.Despite these issues, the clinic's physical therapy department is a standout, with many patients praising the services they received from Dr. Beyers and his team. The clinic's facilities are also modern and well-maintained, with a new health promotions section that has been well-received.Overall, Schertz Medical Home is a good option for patients looking for quality care, but it needs to work on addressing some of the issues mentioned above to become a truly excellent clinic.
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Hours
Closed
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Categories
Medical Service
Hospitals
Medical clinic
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