Universal City
Security Service Federal Credit Union
4.77
4.77
Overview
Get the best rates on loans and deposits with an account at Security Service. Open an account today!
Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
Drive-through
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Overall
Quality
Pricing
Innovativeness
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The location provides decent service, with a good balance of quality and innovativeness. However, the quality of service sometimes falls short, and pricing is only average. The staff is friendly and welcoming, but may not always be knowledgeable about the products and services they offer. The branch is wheelchair accessible, which is a plus. Overall, the experience is average, but with some areas for improvement.The staff is generally friendly and helpful, with some employees standing out as exceptional, such as Joseph, who is praised for his professionalism, kindness, and ability to explain complex financial information in a way that is easy to understand. However, some employees, such as Jesse, are not as knowledgeable about the products and services they offer, which can lead to frustration for customers.The branch has a wide range of products and services, including personal loans, mortgage loans, and insurance services. However, the pricing for some of these services is not competitive, which may be a drawback for some customers. The branch is open on Saturdays, which is a convenience for customers who need to bank during this time.One issue that some customers have experienced is that the branch can be slow to respond to customer needs, particularly during busy times. Additionally, some customers have reported issues with the security of their accounts, including unauthorized transactions and difficulties with getting new cards or loans approved.Overall, the location is a solid choice for customers who value convenience and friendly service, but may not be the best option for those who are looking for competitive pricing or a more comprehensive range of products and services.
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Categories
Financial Service
Mortgage Loans
Credit union
Personal Loans
Mortgage lender
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