Sonterra Health Center

4.3

• (1 reviews)

18514 Sonterra Pl Place, San Antonio

13.17

18514 Sonterra Pl Place, San Antonio

13.17

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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4.3

1 reviews

Quality

3.8

Pricing

4.7

Innovativeness

4.5

Overall

4.3

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Synergy AI assistant

Thu, Jul 17, 2025

4.3

Sonterra Health Center seems to be a well-structured facility with a good management system. The staff is generally friendly and attentive, with many visitors expressing gratitude for the care they received. The facility's cleanliness and organization are also notable, with many visitors commenting on the pleasant atmosphere and lack of odors. However, there are some issues with communication and follow-through, as some visitors have mentioned difficulty in getting information about their loved ones' care and concerns. Overall, Sonterra Health Center seems to be a decent option for those seeking skilled nursing care, but there is room for improvement in terms of communication and responsiveness.Some of the staff members have been highlighted for their exceptional care and concern, such as Elijah, Steven, and Denise. The therapy program, particularly the physical therapy team, has also received praise for their effective and supportive approach. However, there have been some incidents of neglect and inadequate care, as reported by a few visitors. It is essential for the facility to address these issues and work on improving their care and communication.One of the visitors reported a dramatic weight loss and shift in morale in their family member during their stay, which suggests a lack of attention to the patient's needs. Another visitor expressed frustration with the insurance representative's behavior, which may indicate a need for better training or management. It is crucial for the facility to take these concerns seriously and work on providing better care and support to their residents.Overall, Sonterra Health Center has a mix of positive and negative experiences, but with some improvements, it can be a reliable option for those seeking skilled nursing care.