The business has a decent overall score, which is somewhat compromised by some issues with quality. The storage units, as seen from some reviews, can have problems such as rodent infestations, stolen items, and unhelpful staff. However, some customers have had good experiences with the staff, and the prices are generally competitive. There is also some innovation in the way the business offers services, such as being a pick-up location for Penske. However, some customers have had issues with customer service and communication. One notable issue is that some customers have reported being charged for units they did not use, or being locked out of their units with no explanation. It seems that the business has some problems with handling customer transactions and security.