This location has a 5-star rating from 14 third-party reviews, with no 1, 2, or 3-star reviews. All clients who left feedback described Suzanne Castillo, the mortgage loan advisor, as responsive, easy to work with, and knowledgeable. They appreciated her ability to explain complex financial information in a clear and patient manner. Clients praised her for being available and willing to go above and beyond to help them navigate the mortgage process.Most clients felt that Suzanne provided a personalized and attentive service, making them feel comfortable and confident throughout the process. Some clients even expressed gratitude for her ability to close loans quickly and efficiently, making their homeownership dreams a reality.While all clients were extremely satisfied with Suzanne's service, some noted that the location itself is wheelchair accessible, with a parking lot and entrance that accommodate people with mobility issues.However, the only issue mentioned in the reviews is the potential for Suzanne to be too available and responsive, as one client mentioned that she was "quick with responding" even after business hours. This could potentially create a high expectation for rapid responses from other clients.