This business location seems to be a one-stop-shop for various services. It offers shipping, packaging, printing, and office supplies, making it a convenient spot for individuals and businesses alike. The staff appears to be friendly and helpful, with several customers praising their excellent service. Cassandra, Raquel, Anjel, Briana, and Kevin are some of the employees who have received positive feedback for their assistance and professionalism.The location has a clean and organized store, with a wheelchair-accessible entrance and parking lot. However, there is a concern about the additional "shipping and handling" fee charged when picking up a package, which may be a source of frustration for some customers.The UPS Store location on Kitty Hawk Rd in Universal City has a small parking lot, and customers may need to park near the nearby Wellness Center. The store is open from 8 am to 5 pm on weekdays, with no weekend hours.The staff seems to be knowledgeable and willing to assist customers with various services, including Amazon and AT&T returns. However, there is a need for more training for some employees, as evident from the negative feedback received by Raquel.Overall, this business location seems to be a reliable and convenient option for shipping, printing, and office supply needs. However, there is room for improvement in terms of customer service and staff training.