The ThunderCloud Subs location in New Braunfels is a well-established counter-serve chain that serves hot and cold sandwiches, salads, and soups. The business has received an overall rating of 4.4, with customers praising the quality of the food, freshness of ingredients, and friendly service. However, some customers have reported issues with the staff, including being rude and unresponsive.The location has a parking lot and offers free parking, making it convenient for customers to visit. The interior is small, but clean and welcoming. The menu features a variety of options, including vegetarian and gluten-free choices, and the staff is knowledgeable about the ingredients and can make recommendations.Despite some issues with the staff, the overall experience at ThunderCloud Subs is positive, with customers praising the quality of the food and the friendly service. However, the location needs to work on improving the consistency of the staff's performance to maintain a high level of customer satisfaction.One issue that stands out is the problem with the staff being rude and unresponsive. This has been reported by several customers, and it's clear that the location needs to work on improving the training and attitude of its staff. This would likely involve re-training the staff on customer service and making sure that they understand the importance of being friendly and responsive to customers.In terms of innovativeness, the location seems to be doing well, with customers praising the variety of options and the ability to customize their orders. However, the menu could benefit from some updates to keep it fresh and exciting for customers.Overall, the ThunderCloud Subs location in New Braunfels is a solid choice for customers looking for a quick and delicious meal. However, the location needs to work on improving the consistency of the staff's performance and updating the menu to keep it fresh and exciting.